BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I ended up wasting another 20 minutes of my life by calling the national support line, where they confirmed that I never signed my contract and thatīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. Basically, Equinox was charging me again and again, without me signing any contract and despite me making it ******* clear that I wanted nothing to do with Equinox. I was ready to forget about this nasty incident but a month later I got another $190 charge to my credit card. Anyway, I got my $780 back with no apologies or a call from the management. She never apologized to me for the charges, instead was claiming that I did not make myself clear that I am not interested in enrolling (an outright lie) - so somehow she made a decision on my behalf to sign me up. Instead of talking to the management I got a call back from the same sales person (what a great idea to be accountable by management!) I expressed how upset I was with these charges and that I never signed any contract, and for sure did not want neither membership nor personal sessions. Then a few days later my credit card was charged twice for $390 each time, I went *** and reached out to the facility management. I ended up enrolling with a different club and NEVER SIGNED THE CONTRACT with Equinox.Sometime the following week I received a letter from a Equinox team member offering to schedule my first private session - I replied right away that I am not interested. I made it clear that I was not ready to commit, and needed some time to think about it and then I left. Then she invited me into her office and asked me if I am interested in joining the club, so that she can send me the contract to take a look and sign.I said I need to think about it, and she asked for my credit card saying that there will be no charges until I decide to proceed with the contract. Saleswoman showed me the club, and we briefly discussed my goals and that I was looking into private training programs. In March 22 I stopped by Equinox to take a look at the local facility.
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